Career Opportunities

Position Overview: The Experienced Surgery Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

The RISE Mentorship program is a rotational, immersion & skill-building, experience structured to support the transition from academia into clinical practice. Participants will be paired with an experienced mentor, while they practice medicine and manage their own caseload. Participants will move through the program with a nationwide cohort providing an added layer of peer mentorship and the foundation for a professional network. At the conclusion of the program, a one-year contract will be extended for you to continue full-time with continued mentor support

Who is this program for?

• New or Recent veterinary school graduates who are passionate about practicing high-quality medicine and learning on the job, while developing new skills and strengths under the guidance of an experienced veterinarian
• Veterinary school graduates who are unsure whether they would prefer to go the ER or GP route

What is the program?

• Full-Time opportunity for you to practice medicine, learn on the job, and have additional support through a structured mentorship
• You will have the option between a 6-month rotational mentorship program (3 months in GP and 3 months in ER), or a 3-month mentorship (either GP or ER)
• Salary: $115,000 plus the opportunity to earn production
• Benefits: Full-time benefits, relocation assistance
• Housing stipend provided during the 3- or 6-month mentorship experience

About Animal Emergency Clinic:

• The Animal Emergency Clinic is searching for Emergency Veterinarians to join our newly renovated, well-equipped, established hospitals in Crestwood, MO and O'Fallon, MO, just outside St. Louis.
• Offers comprehensive emergency and urgent care for pets
• In-house labs, digital radiographs, ultrasound, and on-call radiologist
• Our extremely talented and dedicated support staff allows for an average DVM to tech ratio of approx 1:3, and most of our support staff have decades of experience

When does this program start?

• We are flexible to meet your preferred start date! 

#LI-HC1

Summary of Position:

The duties include, but may not be limited to keeping accurate medical records, clerical work, client education, promotion of hospital products and services; and support of the organization. This position requires practical knowledge of hospital procedures, policies and services; client and patient treatment protocols; hospital computer systems; and the standard procedures, records, and terminology used in a veterinary hospital. The Registered Veterinary Technician is the doctors’ primary support. They assist in pet restraint, lab work, procedures, surgery, nursing care, triage, and discharge of patients.

Duties and Responsibilities:

• Perform physical exams, treatments, and administer medication as directed by the veterinarian
• Prep and assist in diagnostic, medical, and surgical procedures
• Triage patients, perform physical exams, and gather brief medical histories
• Perform laboratory tests and take radiographs
• Operate and maintain hospital equipment, i.e., EKG, fluid pump, syringe pump, scales, syringe pump, anesthetic monitors and machines
• Anesthetize animals and monitor anesthesia under the direction and supervision of the veterinarian
• Communicate with clients/owners about the status of patients, as directed by the veterinarian
• Fill prescriptions/administer medications, including proper documentation, logging, and security of controlled drugs
• Maintain cleanliness of exam rooms (after each patient), reception areas, hospital grounds, and treatment areas
• Communicate patient status with oncoming staff and veterinarians, and update records and financial information, as needed, in the computer
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, and/or pain
• Communicate and approach job duties in a mature manner
• Foster teamwork approach and work well with all levels of hospital team members
• Participate in all mandatory staff meetings
• Participate in the review process for other technical staff and doctors when requested
• Answer phones and perform other reception duties as needed by the hospital
• Understand the importance of client confidentiality
• Provide high client satisfaction through excellent customer service
• Understand zoonotic disease risks in the work environment and use all appropriate safety equipment, garments, and procedures to protect self and others
• Understand and limit the potential exposure to bites, scratches, and potential injuries
• Understand that employees in this role are exposed to various cleaning solutions and other chemicals, odors, noises, and animal wastes and behave in a professional manner when dealing with these conditions
• Proactive role in developing new skills and furthering knowledge base by attending CE.
• Demonstrate flexibility to float to other departments in times of need
• Support the team in welcoming new employees and assist in the training process when needed
• Performs other duties as assigned

Competencies/Requirements:

• Familiarity with hospital policies
• Proficiency in procedures and treatments
• Clinical laboratory procedures
• Medication calculations and administration
• Venipuncture
• Intubation
• Catheter placement
• Animal restraint
• Vital sign monitoring
• Client communications
• Radiographic technique
• Anesthesiology
• Patient physical assessments

Expertise/Certifications:

Current Veterinary Technician Registration

Education:

Graduate of an accredited veterinary technology program

High School diploma or equivalent

Work Experience:

One or more years’ experience in veterinary environment, including intern assignments

Physical and Other Requirements:

• Ability to lift up to 50 pounds (work requires lifting, carrying, and restraining animals with assistance from other staff members for animals weighing over 50 pounds)
• Ability to walk or stand for 10 to 12 hours (or longer shifts, as needed); frequently working in a bent position
• Ability to handle stressful situations
• Ability to complete assigned tasks, even if extended work hours are required in order to do so
• Availability to potentially work nights, weekends, and holidays

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Do you thrive in high-pressure situations? Are you an animal lover who cares about not only the best care for the animals but also about providing exceptional customer service? Animal Emergency Clinic of St. Louis is seeking an Experienced Veterinary Technician, for our evening and overnight shifts, that truly understands the importance of treating our clients, patients, and fellow team members with respect and compassion. Our dedicated team is excited about welcoming new team members who will help us continue our growth and join in as part of the change. Apply now to start your journey with an amazing team where growth is encouraged and appreciated. We look forward to meeting you! 

We offer a flexible schedule of either 3/12s, 4/10s, or 5/8s. Basic skills include effective triage and collection of vitals, diagnostic preparation and testing, IV Catheter placement, venipuncture and urine collection, anesthetic monitoring and surgical assistance, wound management, drug administration, and preparation, documentation of medical records, sterilization and cleanliness of the hospital, as well as providing exceptional customer service.

Position Knowledge and Skill Requirements:

• Must be able to lift 40 pounds.
• Any allergies to animals must be controllable through medication.
• Must be willing to work long or irregular hours under pressure conditions.
• Must be flexible with scheduling, including weekends and holidays.
• This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
• Visual acuity sufficient to maintain accurate records, recognize people and understand written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• Fine motor skills adequate for utilizing hospital equipment such as electric clippers, syringes, radiology equipment, laboratory equipment, computers, etc.
• May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.

Overnight Shift Differential

• Mondays - Fridays, $3 differential on the overnights (8p-5a)
• Saturdays and Sundays, $5 differential on the overnights (8p-5a)